Help Central

FAQ Topics

Reservation Assistance

Information on our reservation process.

Loyalty Programme

Account questions?

Technical Information

Solutions for glitches, recovering account information and more. Forgot your password?

Rates

FAQs on special rates and best rate guarantee.

Hotels

Questions about a specific hotel or policy?

Careers and Corporate Information

Hotel ownership, job applications and more.

Loyalty Apps

Get answers about our loyalty apps.

Reservations

In the USA & Canada:

Marriott: 1-888-236-2427

Starwood: 1-888-625-4988

Global reservations centres

Group & Event Planning

In the USA & Canada: 1-800-831-4004

Global contacts by region Open in a new window

Credit Cards

Marriott Rewards, Ritz-Carlton Rewards, and SPG credit cards are serviced by the issuing banks as well as our Loyalty Care team.

For questions and issues related to card upgrades, card replacements, charge disputes, and other payment questions regarding your credit card, please contact the issuing bank.

For questions related to your loyalty account, participating hotels, and other Marriott-specific program questions, please contact our Loyalty Care team.

In the USA & Canada:

American Express
• Starwood Preferred Guest American Express Credit Card: 1-800-297-1000
• Starwood Preferred Guest American Express Luxury Credit Card: 1-833-674-7267
• Starwood Preferred Guest American Express Business Card: 1-800-926-0143
• SPG Rewards Loyalty Care Team: 1-888-625-4988

Chase
• Chase (Marriott Rewards Credit Card): 1-800-338-5960
• JPMorgan (Ritz-Carlton Rewards Credit Card): 1-855-896-2222
• Marriott Rewards Loyalty Care Team: 1-801-468-4000

Global:
• American Express: 1-336-393-1111
• Chase (Marriott Rewards Credit Cards): 1-302-594-8200
• JPMorgan (Ritz-Carlton Rewards Credit Card): 1-614-776-7050
Global customer support for SPG and Marriott Rewards

Contact Us

Combine Loyalty Accounts

Customer Support

In the USA & Canada:

Marriott: 1-800-535-4028

Starwood: 1-800-521-9672

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Loyalty Programme Members

For faster service, please call from the phone number listed in your account.
Update profile

If you do not see points credited from a past stay, please submit a missing stay form

In the USA & Canada:

Marriott Rewards: 1-801-468-4000

SPG Rewards: 1-888-625-4988

Global customer support