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FREQUENTLY ASKED QUESTIONS

1. Contact Us

If you have further questions about the experiences marketplace call us at 1-844-892-0634 or email us at MarriottExperiencesMarketplace@Maritz.com.

Phone assistance is available from 7am – 7pm CST, Monday through Friday.

 

2. Program

What is the Marriott experiences marketplace?

The Marriott experiences marketplace provides Marriott® and Ritz-Carlton Rewards® members access to sporting events, culinary experiences, entertainment packages and truly unique moments. These experiences can be purchased using Marriott Rewards or Ritz-Carlton Rewards® points. To learn more, visit the About Experiences Marketplace section of the site.

3. What are the Terms & Conditions of the program?

The general Terms & Conditions for the program can be found here . Each experience may also have unique terms which will be outlined on the experience detail page as well as within the Terms & Conditions link on each experience detail page. Prior to finalizing your purchase, you must confirm that you have read all Terms & Conditions.

4. How often are new experiences added?

New experiences will be added to the site on an on-going basis as they become available. Please check back regularly for new experiences, and continue to review email announcements we will periodically make to members.

5. What if I have questions about the Marriott experiences marketplace?

You can call us at 1-844-892-0634 or email us at MarriottExperiencesMarketplace@Maritz.com.


6. Is the website available in languages other than English?

Currently, the experiences marketplace is available in English only. Future expansion of the program will enable us to serve our global members in additional languages, and offer localized experiences around the world.

7. Can I redeem for an experience if I live outside the United States?

Members residing outside the U.S. will be able to purchase only select experiences due to local law and tax restrictions regarding fulfillment. These experiences will include “will-call” assets for members to pick-up at the venue of the experience or include email instruction for finalizing redemption. There will be no mail delivery outside of the United States.  Experiences not available for purchase by members residing outside the United States will be indicated on the experience detail page. Currently, experiences are not available for residents of Quebec.

8. Do I need to be a Marriott Rewards or Ritz-Carlton Rewards Member to log in?

Yes. If you are not already a Marriott Rewards or Ritz-Carlton Rewards member, we invite you to visit MarriottRewards.com or RitzCarltonRewards.com to enroll for free.

 

Experiences

1. How do I purchase the experiences?

You can purchase experiences with your Marriott Rewards or Ritz-Carlton Rewards points. Once you’ve signed in, you will see your Rewards point balance. Simply select the experience you’d like to purchase, confirm the total number of points to be deducted from your account and finalize the purchase.

Points will automatically be deducted from your Rewards Account.

2. What if I want to purchase more than one package of the same experience?

Due to the uniqueness of each experience, the quantity available for each experience varies. You can call us at 1-844-892-0634 to determine if additional packages are available; however, separate transactions must occur for each package.

3. What if I don’t have enough points to purchase an experience? Can I pay the difference with my credit card?

At this time, experiences can be redeemed using points only. If you do not have sufficient points to complete your purchase, you have the option at checkout to purchase additional points, up to a maximum of 50,000 additional points per year, in order to complete your purchase. 

4. The experience I want says that it is sold out. Can I still buy it?

The Marriott experiences marketplace site offers such unique experiences that they can only be offered for a limited time and in limited quantities.  Once all quantities of an experience are sold, they are no longer available for redemption. Check back frequently for more great experiences, and continue to read email updates we send our members about new experiences.

5. What happens after I purchase my experience?

You will receive an immediate confirmation email with your purchase details within 24 hours. For experiences with physical assets, you will receive a secondary shipping confirmation email and physical assets delivered to the address identified during checkout. For all other experiences, you will receive a secondary email with detailed redemption instructions to finalize your experience

6. Can I return my experience after purchase?

No. All purchases are final and cannot be refunded for any reason.

7. Can I gift my experience after purchase?

Items that do not require “will call” pick up can be gifted; however, items that require “will call” pick up at a location cannot be gifted or transferred to another individual without prior verification with Marriott Rewards. Please contact 1-844-892-0634 or email us at MarriottExperiencesMarketplace@Maritz.com.

if you have any questions.  If experience arrangements are made directly with a third-party affiliate, you will need to contact that third party directly to discuss the transfer and abide by their transfer policy.

8. Can I resell my purchase?

No. Experiences purchased through the experiences marketplace may not be resold for any reason. Violators are subject to removal from the Marriott Rewards or Ritz-Carlton Rewards Program and forfeit their Rewards Points balance.

9. As an SPG member can I use Starpoints to redeem for experiences?

Only Marriott Rewards or Ritz-Carlton Rewards points can be used to purchase experiences. We do not anticipate launching a newly combined program until 2018.