Terms of Service for the Participation of All-Inclusive by Marriott International in Marriott Bonvoy™

Effective July 2021

The following terms of service (“All-Inclusive by Marriott Terms”) apply to the participation of All-Inclusive by Marriott International (“All-Inclusive by Marriott”) in the Marriott Bonvoy loyalty programme (“Loyalty Programme”). The All-Inclusive by Marriott Terms are hereby incorporated into the terms and conditions that govern the Loyalty Programme (“Programme Rules”).

Any capitalized terms not defined in these All-Inclusive by Marriott Terms will have the meaning ascribed to them in the Programme Rules, available at https://www.marriott.co.uk/loyalty/terms/default.mi and incorporated herein by reference. To the extent there is a direct conflict between the Programme Rules and these All-Inclusive by Marriott Terms, these All-Inclusive by Marriott Terms prevail with respect to Loyalty Programme members (“Members”) travelling with All-Inclusive by Marriott.

By participating in the Loyalty Programme, you are accepting all the Programme Rules, including these All-Inclusive by Marriott Terms. It is your responsibility to read them and to comply with them. The Company reserves the right, at its discretion, to change and/or modify the All-Inclusive by Marriott Terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately upon posting; therefore, please check these All-Inclusive by Marriott Terms periodically for changes. The Company will display the effective date of these All-Inclusive by Marriott Terms at the top of this page.

1. INTRODUCTION

Reimagine the resort experience with All-Inclusive by Marriott, the newest and most innovative name in immersive vacations. Through premium and luxury hotel brands, All-Inclusive by Marriott offers unprecedented all-inclusive getaways in the most spectacular destinations in the world.

With a deep understanding of the modern traveler, All-Inclusive by Marriott curates experiences that are authentic and inspired. Vacation travel is redefined with unique concepts for everyone from health-conscious couples, to fun-loving families, to adventure seekers, to romantic adults-only escapes.

2. PARTICIPATION

Unless otherwise indicated, resort properties identified on https://all-inclusive.marriott.comOpens in a new browser window (“All-Inclusive Platform”) participate in the Loyalty Program in a unique capacity as expressly stated within these All-Inclusive by Marriott Terms.

These All-Inclusive by Marriott resort properties that participate in the Loyalty Program (“All-Inclusive Resort” or “All-Inclusive Resorts”) offer year-round all-inclusive experiences that include room accommodations, meals, beverages, and a variety of activities. They are bookable through the All-Inclusive Platform with the exception of Points redemption stays which are booked through Marriott.com, Mobile App, and the Customer Engagement Centers.

Members who book and stay at an All-Inclusive Resort are subject in all respects to the Program Rules and the All-Inclusive by Marriott Terms.

3. EARNING LOYALTY PROGRAMME POINTS AND ELITE NIGHT CREDIT

Eligibility. Members with an active Membership Account in good standing are eligible to receive Loyalty Programme Points, Elite Night Credit, and other Loyalty Programme benefits for all completed Stays at All-Inclusive Resorts. To ensure Points are posted to the correct Membership Account, Members must provide their correct Membership Number at time of booking, at check-in or before the end of their stay.

Base Point Earn. Members will earn ten (10) base Points for each U.S. dollar, or the currency equivalent, on Qualifying Charges that are incurred and paid for by the Member.

Multiple Room Earn. A Member may only earn Points on Qualifying Charges for up to three (3) guest rooms during any Stay if he/she stays in one of the reserved guest rooms and pays a Qualifying Rate, or redeems a Points redemption Award or a promotional Award, for all of the guest rooms.

Qualifying Charges. Qualifying Charges for stays at All-Inclusive Resorts include without limitation:

  • Qualifying Rates for Stays;
  • Premium food and beverages (excluding alcoholic beverages where prohibited by law) purchased at the property in addition to the Qualifying Rate purchased;
  • Extra-person charges on paid stays at a Qualifying Rate;
  • Spa, Golf, and other resort-run activities if managed by the All-Inclusive Resort;
  • Taxes, service charges and gratuities that are part of the qualifying room package rate; and
  • In certain limited cases, taxes, service charges, gratuities, and/or fees related to other incidentals charged to the room bill may be eligible for Points;

so long as the Member provides their Membership Number at the time of reservation or at check-in, stays in one of the reserved guest rooms, and pays for the charges. Charges from food and beverage outlets managed or operated by a third party may not be eligible for earning Points. Charges incurred at outlets that are not located within the Participating Property or All-Inclusive Resort are not Qualifying Charges.

Qualifying Rates. Qualifying Rates include most business and leisure rates, such as rates found on Marriott.com and the All-Inclusive Platform without an application of a discount code, standard and premium retail rates, prepay rates, corporate negotiated rates, and national/regional/local government rates. Unless otherwise specifically stated, Members will receive their membership tier benefits during stays on Qualifying Rates.

Nonqualifying Charges. Nonqualifying Charges for stays at All-Inclusive Resorts which do not qualify for Points include without limitation:

  • Nonqualifying Rates for Stays;
  • Complimentary services;
  • Points redemption Awards or promotional Awards;
  • Extra-person charges on Points redemption Awards or promotional Awards stays;
  • Charges for banquets, meetings or other functions, with the exception of Points earned in connection with Marriott Bonvoy Events under a Qualifying Event Agreement;
  • Certain room and other taxes and fees that are not part of the qualifying room package rate;
  • Other charges incurred on property including parking, business center, retail stores, and other third-party services;
  • And other fees paid including late cancellation fee, early departure fees, no-show fees for not checking in even if the reservations were paid in full, mandatory or automatic charges, and other applicable charges.

Nonqualifying Rates. Nonqualifying Rates are rates a Member pays for a Stay in a guest room which does not qualify to earn Points and Elite Night Credit nor receive membership tier benefits. Nonqualifying Rates are booked using the following methods:

  • The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or
  • The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the All-Inclusive Resort for such room; or
  • The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, Fam-Tastic® rates, Plan-Tastic® rates, travel industry rates and organized tours or package bookings; or
  • The guest room was complimentary; or
  • A voucher or third-party award was redeemed for the guest room.

Elite Bonus Points. Elite bonus Points will be awarded on the base Points earned during stays and depends on the Member’s achieved Elite Member Tier. More information available at marriott.co.uk/loyalty/member-benefits.mi.

Elite Night Credit. Elite Night Credit will be awarded for each night of a stay at a Qualifying Rate for the guest room the Member personally pays for and stays in, and not for any additional guest rooms the Member may have paid for.

Qualifying Charges without a Stay. Qualifying Charges include those incurred by the Member without a stay in a guest room, for food and beverage (excluding alcoholic beverages where prohibited by law) at restaurants located at All-Inclusive Resorts that offer this benefit if:

  • the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);
  • the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges; and

so long as the Member provides their Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room. Charges from food and beverage outlets managed or operated by a third party may not be eligible for earning Points. Charges incurred at outlets that are not located within the Participating Property or All-Inclusive Resort are not Qualifying Charges.

Earning at restaurants without a stay is offered:

  • In the United States, Canada, Caribbean, Mexico, Central America, South America, Europe, the Middle East and Africa: at restaurants and bars at the following Participating Brands of the Loyalty Programme: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft and Element.

Miles Earn. Members may earn Miles instead of Points by selecting their earning preference as such through their Membership Account profile online.

Marriott Bonvoy Events. Members may earn Points or Miles and Elite Night Credit for eligible groups, meetings and events at All-Inclusive Resorts in connection with Marriott Bonvoy Events under a Qualifying Event Agreement if the Member is an eligible meeting planner. More information available at marriott.co.uk/loyalty/terms/default.mi#events.

Points Posting. Provided that the correct Marriott Bonvoy Membership Account Number is added at time of booking or before the end of the stay, Points will automatically appear in the Member's Account within twenty-one (21) days following the completion of their stay.

4. REDEEMING LOYALTY PROGRAMME POINTS

Award Types. Members may redeem Points for an Award Redemption Stay at All-Inclusive Resorts for Free Night Awards and PointSaversTM Awards. Other award types are not offered at All-Inclusive Resorts including Upgrade Awards, Cash + Points Awards, Suite Night Awards, and Instant Redemption Awards.

Book Reservations in Advance. Redeeming Points for an Award Redemption Stay is subject to availability at the time of reservation. Advanced reservations are required and must be booked through the Marriott.com, Mobile App, or Customer Engagement Center.

Redemption Award. When making a reservation at least twenty-four (24) hours in advance, a Redemption Award will be added to the stay automatically, provided the Member has sufficient Points for the entire stay, and the Redemption Award will be activated upon check-in.

Guarantee and Cancellation Policies. The standard guarantee and cancellation policies of the All-Inclusive Resort will apply to Award Redemption Stay reservations including, without limitation, all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.

  • A Point refund may be issued for a stay that is less than the number of days on the Redemption Award, but the Member must inform the All-Inclusive Resort’s front desk in advance of the early check-out time in order for the Point refund to be issued to the Member’s Account.
  • If a Member fails to cancel a guaranteed Award Redemption Stay reservation within the permitted cancellation period, the All-Inclusive Resort will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s Account.

Amount of Points Required. The amount of Points required per night to obtain rooms at All-Inclusive Resorts varies by the hotel category of the All-Inclusive Resort and the room types available, length of stay, and may also vary by time of year. This includes rates based on demand (“Off-Peak and Peak Redemption Rates”) which may change for an Award Redemption Stay at the time of checking availability, at the time of booking or modifying an Award Redemption reservation, and at the time of when Points are deducted. A list of hotel categories is available on the Loyalty Programme website under USE AT HOTELS. The Company may change the hotel category at any time. Select properties may have redemption rates in excess of the Category 8 Redemption Rates.

Award Redemption Stay. At All-Inclusive Resorts, the Points redeemed for an Award Redemption Stay covers the cost of the standard room and room tax for up to two people. Extra-person charges for the third, fourth, or more guests in the room are an additional fee and are not included in the Award Redemption as form of payment. This fee as well as all other property charges are the responsibility of the Loyalty Programme Member and are not included in the Award Redemption Stay. Loyalty Programme Members must inform any All-Inclusive Resort of the correct number of guests for each reservation at such All-Inclusive Resort, including any extra persons beyond the first and second guest, and the correct ages of any children for each such reservation. The Company reserves the right, at its discretion, to modify the room rate a Member must pay for a reservation to reflect the correct guest count, including children, for such reservation.

  • Standard rooms vary between All-Inclusive Resorts.
  • With an Award Redemption Stay, bedding and smoking preferences may be requested, but are not guaranteed.

Elite Night Credit on Award Redemption Stays. An Award Redemption Stay at an All-Inclusive Resort is considered as a stay at a Qualifying Rate and as such the Member will receive Elite Night Credit for the room the Member has redeemed Points for and has personally stayed in.

Stay for 5, Pay for 4. A Member who redeems Points for every (5) five consecutive nights for a Free Night Award or PointSavers Award stay under one reservation (i.e. one confirmation number) will only need to redeem points for four nights ("Stay for 5, Pay for 4 Award"). The free night offer applies to the lowest point redemption night within the same Award Redemption Stay for which the Free Night Award or PointSavers Award was ordered. In the event there is more than one night at the lowest point redemption rate, the free night offer will apply to the first night at that rate. Stay for 5, Pay for 4 Award cannot be applied to a stay comprised of multiple reservations with consecutive nights. Also, Stay for 5, Pay for 4 Award cannot be applied after the member checks into the hotel. There are no Points refund or free night credit for any unused portion of a Stay for 5, Pay for 4 Award. Point values are based on a standard room only (does not apply to premium room) and may vary by length of stay, hotel category, time of year, as well as when the Points are deducted, and the Award Redemption certificate ordered. Stay for 5, Pay for 4 Award does not apply to other award types including Promotional Awards (e.g. issued through Co-brand Credit Card, Annual Choice Benefit, etc.).

PointSavers.PointSavers Awards” offer Point savings on standard Award Redemption rates and are available for limited periods of time. Members can redeem their Points for PointSavers Awards at All-Inclusive Resorts when and where available. Participation in and availability of PointSavers Awards are at the discretion of the All-Inclusive Resort.

Points Advance. All-Inclusive Resorts participate in Points Advance. For more information, refer to section 3.6 in https://www.marriott.co.uk/loyalty/terms/default.mi#redeem.

Exit of All-Inclusive Resort. If an All-Inclusive Resort exits the Loyalty Programme for any reason after a Member makes an Award Redemption Stay reservation but before the Member’s stay, the Company will use reasonable efforts to have such former All-Inclusive Resort honor the reservation or assist in arranging equivalent accommodations nearby; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Programme will be honored.

Limited Blackout Dates. All-Inclusive Resorts may have a limited number of standard rooms available for redemption on a limited number of days.

Marriott Gift Cards. A Member may redeem their Points for Marriott Gift Cards for All-Inclusive Resort stays and golf, spa or meetings expenses. For more information, refer to section 3.10 in https://www.marriott.co.uk/loyalty/terms/default.mi#redeem.

5. MEMBER BENEFITS

The following benefits are provided to Members with stays at a Qualifying Rate at All-Inclusive Resorts. Some benefits are based on availability and may vary by Participating Brand, as set forth below. Further details on each Member benefit is provided in the Loyalty Programme Rules at https://www.marriott.co.uk/loyalty/terms/default.mi. Please note other benefits listed in the Loyalty Programme Rules are not offered at All-Inclusive Resorts.

Member Benefit

Member

Silver Elite

Gold Elite

Platinum Elite

Titanium Elite

Ambassador Elite

Member Rates

Ultimate Reservation Guarantee

 

Points Bonus

 

10% Bonus

25% Bonus

50% Bonus

75% Bonus

75% Bonus

Late Check-Out (based on availability)

 

Priority1

2pm1

4pm1

4pm1

4pm1

Elite Welcome Gift of Points 

 

 

500 Points per Stay

1000 Points per Stay

1000 Points per Stay

1000 Points per Stay

Enhanced Room Upgrades
(based on availability)

 

 

2

Including Select Suites2

Including Select Suites2

Including Select Suites2

Guaranteed Room Type

 

 

 

Your24™

 

 

 

 

 

Elite Members Weekly Cocktail Party

 

Resort Discount Over Incidental Expenses3

 

 

5%

10%

15%

20%

Premium Wine & Alcohol Discounts

 

 

5%

10%

15%

20%

Complimentary Access to Exclusive Areas of the Resort (where available4)

 

 

 

One Complimentary Massage

 

 

 

 

 

25 minutes

1 Based on availability on the day of checkout

2 Room subject to availability for the entire length of stay at the time of check-in

3 Does not apply for room charge or third-party vendors; other restrictions may apply

4 Not all resorts have exclusive areas.

6. ADDITIONAL TERMS

Best Rate Guarantee. The Best Rate Guarantee offered by the Company is not available at All-Inclusive Resorts.

  • Adjustments. After twenty-one (21) days from completion of a stay at an All-Inclusive Resort, Members may request credits for Points, Miles, or Qualifying Nights for Elite Status that are not reflected in a Member’s Account through the Member Account Activity page on the Loyalty Programme website under "Report a Missing Stay", or by contacting Member Support.
  • A Member may request credits for Points/Miles or Qualifying Nights for Elite Status earned in connection with a Qualifying Event that are not reflected in a Member's account by contacting the All-Inclusive Resort where the Qualifying Event was held. Such a request must be received within one (1) year of the applicable Qualifying Stay, Qualifying Event, or other Qualifying Charge transaction to receive any credit.

Correction of Benefit. At any time and in the Company’s sole discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these Programme Rules), the Company may correct (i) the amount of Points or the number of Qualifying Nights credited to a Member’s Account, and (ii) any other benefit that has been credited to a Member’s Account, including, without limitation, any Elite Membership Status or Lifetime Elite Membership Status.

Exit of Participating Property. Points will not be given, or Awards honored, at any subsidiary or affiliate of the Company other than at Participating Properties, including All-Inclusive Resorts, unless otherwise advertised. If an All-Inclusive Resort ceases to be a Participating Property, all stays subsequent to such date will not be eligible to earn Points regardless of when the reservation was made.

All other Loyalty Programme Rules apply. https://www.marriott.co.uk/loyalty/terms/default.mi.

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