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Elite benefit guarantees
We’ve got your benefits — and your back
You can always count on us to provide you with the very best in service, reservations, welcome gifts and access. Guaranteed.
All Elite tiers
Ultimate Reservation Guarantee
If for some reason we’re unable to honour your reservation, we’ll pay for your accommodation that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your member number when making a reservation. Compensation varies by hotel brand.
BRAND | GUEST COMPENSATION* |
|---|---|
EDITION®, The Luxury Collection®, W® Hotels, JW Marriott®, Marriott Hotels®, Sheraton®, Delta Hotels®, Le Méridien®, Westin®, Autograph Collection®, Renaissance® Hotels, Tribute Portfolio®, Gaylord Hotels® | - $200 USD - 90,000 points |
Courtyard®, Four Points®, SpringHill Suites®, Protea Hotels®, Fairfield by Marriott®, AC Hotels®, Aloft®, Moxy® Hotels, Residence Inn®, TownePlace Suites®, Element® | - $100 USD (Platinum and Titanium Elite members also receive 90,000 points) |
**The Ritz-Carlton®, **St. Regis® | Platinum and Titanium Elite members receive: - $200 USD - 140,000 points |
*Outside of the U.S., compensation will be paid in local currency.
**Available only to Platinum Elite and Titanium Elite members.
Platinum Elite, Titanium Elite and Ambassador Elite
Guaranteed Platinum Elite/Titanium Elite Welcome Gift
Check out this when you check in: As a Platinum or Titanium Elite member, you’ll receive a special gift upon arrival at participating hotels, with a choice of an amenity gift or points. If guarantee is not met, guest compensation applies.
BRAND | WELCOME GIFT CHOICE/POINTS | GUEST COMPENSATION* |
|---|---|---|
Marriott Hotels, JW Marriott, Delta Hotels, Autograph Collection, Renaissance Hotels | U.S./CAN/EU: 1,000 points per stay or $10 Food & Beverage credit per stay AP/CALA/MEA: 1,000 points per stay or Food & Beverage amenity RESORTS only: U.S./CAN/EU: 1,000 points per stay or breakfast in restaurant per day. Member + 1 AP/CALA/MEA: 1,000 points per stay or Food & Beverage per stay or breakfast in restaurant per day. Member + 1. | $100 USD |
| Gaylord Hotels | 1,000 points per stay or $10 Food & Beverage credit per stay | $100 USD |
| St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio | 1,000 points per stay or amenity per stay or breakfast in restaurant per day (including resorts) | $100 USD |
| The Ritz-Carlton, EDITION, Marriott Vacation Club, Design Hotels™ | 1,000 points per stay | N/A |
| Courtyard | U.S./CAN/EU: 500 points per stay or $10 Food & Beverage credit per day AP/CALA/MEA: Hotels without lounge - 500 points per stay or Food & Beverage amenity or $10 Food & Beverage credit per day Hotels with lounge - 500 points per stay and breakfast in lounge (if lounge is closed- breakfast in restaurant per day) | $50 USD |
| AC Hotels, Moxy Hotels | U.S./CAN/EU: 500 points per stay or $10 Food & Beverage credit per day AP/CALA/MEA: 500 points per stay or Food & Beverage amenity per stay or $10 Food & Beverage credit per day | $50 USD (AC Hotel) $25 USD (Moxy Hotels) |
| SpringHill Suites, Fairfield by Marriott, Residence Inn, TownePlace Suites | U.S./CAN/EU: 500 points per stay or Food & Beverage item AP/CALA/MEA: 500 points per stay or Food & Beverage amenity | $50 USD (SpringHill Suites, Residence Inn) $25 USD (Fairfield by Marriott, TownePlace Suites) |
| Four Points, Aloft | 500 points per stay or amenity or breakfast in restaurant per day | $50 USD (Four Points) $25 USD (Aloft) |
| Protea Hotels | 500 points per stay or breakfast in restaurant per day | $50 USD |
| Element | 500 points per stay or amenity | $25 USD |
*Outside of the U.S. compensation will be paid in the local currency
Guaranteed Room Type
When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.
BRAND | GUEST COMPENSATION* |
|---|---|
The Luxury Collection, W Hotels, JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, Renaissance Hotels, Tribute Portfolio, Gaylord Hotels | $100 USD |
AC Hotels, Courtyard, Four Points, SpringHill Suites, Protea Hotels, Residence Inn | $50 USD |
Fairfield by Marriott, Aloft, Moxy Hotels, TownePlace Suites, Element | $25 USD |
*Outside of the U.S. compensation will be paid in the local currency
Guaranteed Lounge Access
Access to lounge for member plus one guest. This benefit only applies to the guest room that the Platinum Elite/Titanium Elite member is staying in.
BRAND | LOUNGE OFFER | GUEST COMPENSATION* |
|---|---|---|
JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels (Resorts are excluded for the above brands) | U.S./CAN: If the lounge is closed or hotel does not have a lounge, offer daily breakfast in the restaurant for 2 or 750 points/day EU: If the hotel does not have a lounge, offer daily breakfast in the restaurant for 2 or 750 points/ day | $100 USD if no breakfast or breakfast alternative offered to members (all continents) |
| Courtyard (Outside U.S./CAN with lounge) (Resorts excluded) | If lounge closed, offer breakfast in restaurant | N/A |
| Sheraton, Le Méridien, Westin (Resorts are included for the above brands) | No alternative offered when lounge closed | N/A |
*Outside of the U.S. compensation will be paid in the local currency
Titanium Elite and Ambassador Elite
48-hour guaranteed availability
Traveling on short notice? We guarantee you’ll always have a room for any paid stay. Just make your reservation 48 hours before arrival at any of our participating hotels, excluding Resorts, Marriott Vacation Club, participating Vistana properties, and Design Hotels.
48-Hour Guaranteed Availability: Limited to Titanium Elite Member's personal guest room. Guaranteed room availability for reservations booked at least 48 hours prior to arrival. 48-Hour Guaranteed Availability may not be available on certain limited dates (e.g., special events). Benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. For Residence Inn and TownePlace Suites, 48-Hour Guaranteed Availability applies to studio rooms only.