Rooms - Frequently Asked Questions


Please find answers to several FAQs for our rooms and services below. If you still have questions, feel free to reach out to us.

Frequently Asked Questions for Rooms and Services


Are there rooms where two beds can be placed right next to each other?
Beds in the following rooms can be moved and placed side by side: Ocean Dream Rooms, Treasures Rooms, Grande Rooms, Sheraton Club Rooms, Park Wing Rooms, and Dog-Friendly Rooms.
Are there rooms where the bath and toilet facilities are separate?
The bath and toilet facilities are separate in the following rooms: Treasures Rooms, Grande Rooms, Park Wing Rooms, and Dog-Friendly Rooms.
Are pajamas, yukata, and slippers provided?
Yukata and slippers are provided in all guest rooms.
Do you have Smoking room?
All rooms are non-smoking.
Are there smoking areas in the hotel?
There is a 24-hour smoking area in the lobby on the first floor of the hotel.
We are staying with an infant. Are there a crib, a baby carriage, and diapers available for use?
Cribs (for infants younger than one year) are available free of charge.
Please make advance reservations.
Small packs of diapers are sold in the Drugstore TAC (on the second floor in the Shopping Promenade).
We are sorry, but we do not have a baby carriage loan service.
Can I share the bed with my child?
If a child is 6 years old or younger, you can share one bed with one child.
Do you charge additional fees for children?
No, we do not. We count children aged seven or older as adults; therefore, you need to make a reservation for the number of persons, including these children. For children aged six or younger, you can share beds with them at no additional cost.
Where can I ask questions about my stay?
Please contact us at sheraton.tokyobay@sheraton.com for any inquiries regarding your stay.
Please fill in the following items in the mail text.
① Name
② Arrival date
③ Confirmation number or your phone number *②,③ reservation guest only
What kids’ amenities and supplies are available for use?

We have the following supplies. Since they are limited in number, please make advance reservations. For more information about other supplies, please contact us.

  • Bed-wetting pad
  • Kids’ one-piece pajamas (85 centimeters long), kids’ slippers (about 20 cm), and kids’ toothbrushes.
  • Bed guardrail  (Bed guardrails cannot be installed on the beds in the Ocean Dream Rooms or those in the Sheraton Club Rooms. However, upon request, we can place the beds right next to each other.)
  • Kids’ toilet seat
  • Step stool

The Ocean Dream Rooms and Treasures Rooms are furnished with a kids’ toilet seat and a step stool.

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