Rated 5 out of
5
by
GRioux from
Great location, nice staff. Clean room
We stayed there for an extended weekend. The location is fantastic. The staff was friendly and welcoming. The room was a decent size and it was very clean. Would stay there again for sure.
Date published: 2019-11-29
Rated 5 out of
5
by
T from
Excellent
Beautiful hotel with extremely friendly staff
Date published: 2019-11-28
Rated 5 out of
5
by
Deb from
Review
Very nice and comfortable stay where the staff was very hospitable & always very helpful.
Date published: 2019-11-25
Rated 4 out of
5
by
Guest from
check in
it would have helped me to have more information about how to use key and what was provided in room and breakfast and hrs of restaurant and bar services. I was told nothing when I checked in. There was very little info in the room as well
Date published: 2019-11-23
Rated 5 out of
5
by
KAbel from
Great location and helpful staff
If you have kids, this is the place to stay in Syracuse. It’s walking distance to the museum of science & technology, has one of the only indoor pools in town, and offers the usual free breakfast, which I would say is above average for Residence Inn’s. Unfortunately, you have to pay for valet parking, there’s no other option. And there is no mixer, but you’re close to many downtown bars/restaurants. The staff was excellent, they allowed us to stay an extra night at our discounted rate due to bad weather/poor driving conditions, and overall they were very friendly and attentive.
Date published: 2019-11-15
Rated 3 out of
5
by
RoseMartha from
Not the Best
When we arrived the valet line was backed up out to the street causing traffic. We arrived at check in time yet our room wasn't ready and we waited for 20-30 minutes until we got a room. The 1 bedroom suite was nicely sized, however the bed/bedding was so uncomfortable and came completely off the bed during the night. I also found a few stains/hairs on the sheets that made me strongly believe they weren't changed. For the price I expected to sleep on a cloud, not basic bedding that strips itself from the mattress, which was hard and needs improvement. The bathroom had a slight smell and water in the shower did not get hot. The hallway on the 4th floor didn't seem upkept considering the paper, used straws, and dirty looking carpet. I expected more from this hotel especially at the price point and great location. I travel to Syracuse a lot and have stayed at the other Marriotts in the area, and probably won't stay at this hotel again. Disappointed!
Date published: 2019-10-29
Rated 3 out of
5
by
Rjack31 from
Try other options first
If you want clean bathrooms, room service, fully functioning internet and gluten free options stay somewhere else
Date published: 2019-10-26
Rated 5 out of
5
by
CandaceR from
Great value
Nice having a kitchen and sitting area since we had been staying in rooms for 7 days. Bed was comfortable nice the bath had a seperate sink area. Was very close to many pubs and restraunts and the science museum.
Almost forgot it was great using mobile check in and out.
Date published: 2019-10-24