Rated 5 out of
5
by
ShanequaC from
A horrible trip turned great by staying at this Courtyard!
I drove from Columbus Ohio down to New Orleans for Mardi Gras. The place we were supposed to stay in was less than perfect. I was able to secure 2 rooms at the very last minute 4am in the morning and I was not disappointed in my decision. If I'm ever back in town, I will surly stay here again!! Thank you so much for saving my trip Courtyard. This was my first time to Louisiana and I was a bit concerned and wanted to turn and go home and forget the trip ever happened. I cannot thank you all enough!!!
Date published: 2019-03-13
Rated 4 out of
5
by
JamesAlexNichols from
The other all property I read it good
I enjoyed the customer service of your hotel your people were wonderful you did a great job and having each of them in place but the amenities that I received was not the five star that I'm accustomed to having we stay at your properties all over the country and now I had wet socks no microwave in a room and on five of your property floors that was none of the ice machines working I was absolutely appalled at the watch the front desk to ask for ice for myself and my guess it was absolutely unacceptable
Date published: 2019-03-08
Rated 4 out of
5
by
Stephan from
Made my day
After a nightmare with Sheraton the front office staff made my day
Date published: 2019-02-27
Rated 4 out of
5
by
MatthewBentley from
Courtyard by Marriott Metairie/New Orleans
First, don’t expect a 5-star, top-of-the-line hotel when you stay here. That isn’t what they claim to be, nor is it what you’re paying for. If you want luxury, bite the bullet and drop $400+ on a hotel in the city. Now, on to the review. This hotel is in a pretty convenient location. Just outside the bustle and noise of New Orleans, but only a 10 minute drive to the Smoothie King Center and about 15 minutes from the French Quarter. Our room had 1 king-sized bed and one sofa bed, both of which were reasonably comfortable. The television allows you to access your Netflix account if you would like to do that. There is a small “bistro” in the lobby that serves breakfast and dinner, including Starbucks beverages and alcohol. The staff was very friendly to us. There were two things I did find odd about this hotel. 1) There was no fan or air vent in the bathroom, so showers became very steamy and caused the floor to be slippery. Also, the moisture from the showers had cause the paint to begin to crack and chip. 2) There was no microwave in the room. There was one microwave in the room where the ice machine is located. This wasn’t a huge deal for us because we only stayed one night, but someone staying for a longer spell might find this inconvenient. Overall, it was a great stay. The convenience to the city was enough to satisfy me.
Date published: 2019-02-25
Rated 5 out of
5
by
Georgethegreat from
Stayed before ours cruise.
Very nice, clean and friendly place. The pool and whirlpool were great! They let us park our car there for the whole week.
Date published: 2019-02-23
Rated 5 out of
5
by
RWJ from
A great location
This Courtyard is a convenient, comfortable place to stay when visiting New Orleans. We were there to attend an event at the Smoothie King Center, adjacent to the Superdome, and the Metairie Courtyard was an ideal overnight accommodation for our visit.
Date published: 2019-02-20
Rated 1 out of
5
by
MaryA from
Poor Property, Poor Service
Will vote with my feet and never stay there again.
Date published: 2019-02-14
Rated 2 out of
5
by
Marie from
Wedding Party Blues
A international three day wedding affair that initially became a nightmare. However, after having to get the district manager involved we ended up having a blessed affair. The entire weekend has given me second thoughts about staying at this Courtyard again, which I have used several times and loved in the past because of location, customer service and cleanliness. However, it has changed. I am recommending customer service and communication training for the staff. I do however want to thank Whitney the district manager for getting on top of the situation once she arrived.
Date published: 2019-02-08
