Rated 1 out of
5
by
DavidCjohns from
Front desk not willing to book room reservations
Requested from front desk to book room, was immediately transferred to central booking
Date published: 2018-08-08
Rated 5 out of
5
by
Anonymous from
Our stay at Courtyard Ithaca
We enjoyed our stay at the Courtyard Ithaca very much. The woman at the front desk was very welcoming. When we had questions about our room, she accompanied us to the room and answered our questions. The gentleman who drives the shuttle van to the airport was also very helpful in answering our questions. The room was updated, clean and quiet. Breakfast was also very good. I would recommend the Courtyard Ithaca.
Date published: 2018-07-30
Rated 5 out of
5
by
Burnman53 from
People make the difference
We had another excellent stay at this pleasant Courtyard property while visiting our daughter who attends Cornell. We like the nearby walking trails, the well-equipped workout facility, the quality of the food at the food court. Most of all, we like the people who always greet us cheerfully and make sure we receive good attention to our needs. As we enjoyed last year, the front desk was manned by Rik, a particularly positive and cheerful employee of Marriott. He brightens the lives of everyone he meets. We even ended up sharing his conversation with a couple of travelers from Ft. Pierce, FL, due to his inclusive attitude.
Date published: 2018-07-23
Rated 5 out of
5
by
DeaconTom from
Nice but pricey
Pricey but still pleasant experience. I didn't care that a two-day notice for a cancellation without a charge was the policy. I think that's the first time I've experienced that. Normally I can cancel right up to the day of arrival. Not an issue but would have been extremely disappointing if I had to cancel.
Date published: 2018-07-10
Rated 5 out of
5
by
Angie from
Very clean and quiet, quality Bed, great facilities
Clean, quiet, big rooms. Quality Mattress. They have a cafe including Starbucks which is very convenient. Staff was friendly.
Date published: 2018-07-08
Rated 1 out of
5
by
Ugh from
Ugh
You probably aren't even going to read this but that is ok also as I'm going to rate this on trip adviser also. Your website misled me and my friend (he also booked a room for him and his wife). We thought we were booking a room at the Ithaca Downtown not the University location. When the error was discovered I asked the clerk if we could rectify the mix-up and he was very polite and said certainly and he would even call the downtown location and check availability. Just before he called them he said "Just to notify you that it is past the cancellation time so you will still be charged for this room." I was irritated about that to start with but said never mind I'm not going to pay for 2 rooms and my friend wasn't going to pay for 2 rooms for a total of 4 rooms. I checked in to find that instead of the King size bed I originally booked I was given 2 doubles. I was also placed in a handicapped room with a nasty shower chair in the shower. When I took a shower the entire floor was soaked. To round off this unpleasant experience I told my girlfriend that we would go down to the "restaurant" and get a quick dinner before meeting up with my niece in town and now we had to Uber in and pay for that expense also. When we got to the "restaurant" or "bistro" we found they were out of the first 3 items we requested so we ended getting a pre packaged salad and a bottle of water. So, just on the very unlikely event that you actually read this, that is why I am very unlikely to recommend your hotel to anyone I like. (Maybe to someone I don't care for but even then it is unlikely)
Date published: 2018-06-28
Rated 5 out of
5
by
Pete from
Great place for a Cornell visit.
Close to the university, dependable Courtyard quality and service.
Date published: 2018-06-27
Rated 5 out of
5
by
Br from
Great place and food surprisingly good
It was expensive, but safe, clean and comfortable.
Date published: 2018-06-13
