Houston Marriott Westchase

Reviews

Houston Marriott Westchase is rated 4.3 out of 5 by 708.

Rated 3 out of 5 by DhilanK from Dhilan K Need better staff to well understand the needs of the guests

Date published: 2019-02-13

Rated 3 out of 5 by Jeanne from Grandparent weekend I accidentally lost my previous survey so I'll just review what I said. As a Gold member I was very disappointed in the treatment I received when we checked in. I didn't realized that you now had to be a platinum member to receive upgrades and to use the Marriott Room. The staff was very helpful finding us and our 2 granddaughter a suite at full rate. I will now think twice before staying here again which I have done for many years when I come visit them. Our room only had one bottle of water and towels for 3, and no bedding for the pull out bed. There was an old fish smell (as described by my granddaughters,10 and 14) to the bathroom and bed area closest to the bath area. Otherwise the staff was very nice

Date published: 2019-02-12

Rated 5 out of 5 by Cynthia from Beautiful friendly Loved everything had a great time in the pool and Jacuzzi

Date published: 2019-02-10

Rated 5 out of 5 by Jackson from Great Stay! Truly enjoyed my stay at this hotel. The staff was personable and first class.

Date published: 2019-02-07

Rated 2 out of 5 by ASR from Employees are unhappy Employees negative attitude in multiple aspects of the stay tell me there is a serious underlying issue that needs to be addressed. This hotel is too pretty to let grumpy employees dominate the ambiance.

Date published: 2019-02-03

Rated 5 out of 5 by LB70611 from Stay for Dance Competion Room was clean. Parking was plentiful. Staff was helpful and courteous.

Date published: 2019-01-30

Rated 1 out of 5 by UnhappyMom from Horrible Service 2 1/2 hour wait on check-in Dirty room at check-in No towels, dirty floor, food left in fridge Broken toilet Room never clean for the whole time of stay Had to request towels both nights and had to go get them from front desk

Date published: 2019-01-30

Rated 5 out of 5 by MenaBoless from Nice stay Hotel beds are very comfortable one of the best I had room is clean stylish and calm Staff are really friendly and helpful

Date published: 2019-01-24

Houston Marriott Westchase Reviews - page 2

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