Rated 4 out of
5
by
Cp123 from
Weekend stay
It was fine. Service was not great at night at the bar, but overall it was fine.
Date published: 2018-11-13
Rated 5 out of
5
by
Brookster from
Always Great
I’ve never had any complaints about my stay at this Courtyard in Fairlawn.
Date published: 2018-11-12
Rated 5 out of
5
by
chgo807 from
Above and Beyond!
Shanda, the manager of the Bistro and Bar, went above and beyond to make our experience exceptional. We were very tired after a long day of travel and it was raining, so we reluctantly decided to stay at the hotel for dinner. Shanda provides great service . . . Thank you!
Date published: 2018-11-07
Rated 1 out of
5
by
WGMc from
Pick another Marriott property
The Bistro morning staff was rude and had no concern for the guest. Ordered a sandwich, that was put in a to go box that was COLD and never heated. When I returned to the Bistro and voiced my frustration, pointed out I was in a tight time frame, I was told that McDonald's was across the street....she said it was probably faster and cheaper. It took 22 minutes and 2 attempts to get a coffee and a warm sandwich. As a Platinum member for many years, I will choose another Marriott property the next time I visit Akron.
Date published: 2018-11-05
Rated 4 out of
5
by
CPW from
Akron Marriott Courtyard
it's great. I stayed in August and requested to my client that I would like to stay again in September.
Date published: 2018-10-20
Rated 4 out of
5
by
Roger from
Great staff
Nice clean hotel, well situated. Excellent staff. Rooms are somewhat dated but comfortable.
Date published: 2018-10-09
Rated 2 out of
5
by
DISAPPOINTED from
REALLY?!
Reservation made months in advance and I also reserved the meeting room for our reunion.
1) Upon check-in the room they gave us was next to the washer/dryer which was not acceptable to me. Even upon expressing concern, the manager and trainee assured me they were very seldom used and therefore would not be a problem. We were woken up twice with the sound of the filling washing machine.
2) Upon check-in, the room smelled horrible, like stale glue, and I woke up in the middle of the night unable to breathe. Opened Door to let in fresh air. Asked the clerk if they could open the window which maintenance did. Didn't offer to move us to another room. I left the window open day and night for 3 days with your air conditioner running to air out the room.
3) I asked the mgr & trainee for three rooms together since this was a family reunion. Said it was impossible to do that since the next 2 parties wouldn't be checking in until the next day.
4) Mold in shower. Even after maid service cleaning! Gross!
5) And, the largest issue my husband and I had upon check in around 3:30-4pm. My husband has peripheral neuropathy and cannot walk or stand for long periods of time. After traveling all day, he was in pain. We SPECIFICALLY asked manager, trainee and another staff member (3 STAFF PEOPLE) for the nearest restaurant for dinner. They directed us off site so we ate at another hotel chain. When we got back to the room and started looking through the brochures, we found out there is an onsite Bistro in the lobby that opened at 5 pm. WHAT?!! My husband was livid, to say the least. The next morning I reported their action to the Bistro - they were not happy your staff would not inform people they existed!
The manager did apologize but too little, too late for my husband.
Date published: 2018-09-11
Rated 5 out of
5
by
Roxy from
Review
We enjoyed our stay. Staff was friendly and helpful.
Date published: 2018-08-30
