What to Expect at Gaylord Rockies


Taking care of our guests has always been our number one priority.

We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities and facilities available during your stay.

Here is what to expect during your stay at Gaylord Rockies.

Flexible Cancellation

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.
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Pool Policy

We are required to follow state and local guidelines for social distancing and pool occupancy limits at Arapahoe Springs Pool. Therefore, reservations are required for the indoor pool. Guests receive an email 7 days out from arrival to make a reservation. The outdoor pool and lazy river are available on a first come first serve basis.
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Pool Safety

Aquatic area attendants are dedicated to regular cycles of guest touch point sanitation. There is expanded distance between chaise lounge chairs to maintain social distance. Partitions have been installed at towel desk/kiosks.
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Face Mask Policy

Public Health Order requires guests to wear face masks in all public areas.  Masks are required at the indoor pool, including when sitting in a lounge chair. Face masks are not required while eating or drinking in our restaurant.

Housekeeping Services

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons. 

Dining Options

The resort currently has several dining options available including Old Hickory Steakhouse, Vista Montagne, Mountain Pass Sports Bar, Rockies Marketplace, and Arapahoe Springs Bar & Grill. Please note that some restaurants are operating on modified hours, subject to change at any time. View specific hours below.
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Amenities

Relâche Spa: Operates under limited hours. Guests are required to wear a mask during treatments, excluding during a facial treatment. Estheticians wear a face shield and mask during service, massage therapists wear a mask during service, and nail technicians wear a mask and gloves.

Fitness Center: Guests are required to wear face masks while in the Fitness Center and every other machine is unavailable to allow for social distancing between guests.

Social Distancing

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.
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Hygiene & Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.
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