JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Surabaya 60261 Indonesia
+62 31 5458888

JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89

Surabaya, 60261 Indonesia

Phone:+62 31 5458888

Fax:+62 31 5468888

Freephone:+62 3108001831800

Sales:+62 31 5458888 ext= 3509

Sales fax:+62 31 5469041

Services & amenities

Bar-B-Q and/or picnic area


Barber/Beauty shop

Beauty shop

Car Rental

Concierge Lounge Hours


Coffee/tea in-room

Buffet breakfast, fee from: 388000 IDR

Cash machine/ATM

Concierge desk

Continental breakfast, fee from: 388000 IDR

Foreign exchange, nearby

Full American breakfast, fee from: 388000 IDR

Hot breakfast, fee from: 388000 IDR

Housekeeping service daily

Laundry on-site

Limousine service

Mobility accessible rooms

Newspaper delivered to room, on request

Newspaper in lobby

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Shoeshine stand

Valet dry-cleaning

Health and beauty services

Health Club

JW Massage

Guest room information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Complimentary
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Individual climate control
  • Iron and ironing board
  • Mini fridge
  • Pillows: down/feather
  • Pillows: foam
  • Safe
  • Trouser press
  • Washer/dryer

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer
  • Separate tub and shower

Room Entertainment

  • Cable channel: CNN
  • Cable channel: ESPN
  • Cable channel: HBO
  • Cable/satellite TV
  • Color TV
  • Mini Bar - fee

Kitchen Amenities

  • Conventional oven
  • Dishwasher
  • Microwave oven
  • Pots, pans, serving dishes
  • Refrigerator
  • Refrigerator with icemaker
  • Silverware
  • Stove
  • Table and chairs

Business Amenities

  • Electrical outlet: desk level
  • Electrical outlet: dual-voltage
  • Fax
  • Phone feature: voice mail
Visit the Guest Rooms page for more information


Dining services

Bar-B-Q and/or picnic area

Room service, 24-hour

Room service

Sundry/Convenience store


Buffet breakfast, fee from 388000.00 IDR

Continental breakfast, fee from 388000.00 IDR

Full American breakfast, fee from 388000.00 IDR


Pavilion Restaurant

Open for breakfast, lunch, and dinner, this vibrant restaurant offers both buffet dining and a la carte fare. Feast on your favorite international dishes, and be sure to visit the barbecue station for succulent meats.

Open for lunch and dinner Dress code: Casual Phone: +62 31 5458888; ext= 3062


Imari Japanese Restaurant

Imari, our Japanese restaurant, features a casually refined ambiance, as well as a sushi bar, teppan-style cooking and fresh grilled seafood and meat, all within steps of your room at JW Marriott Hotel Surabaya.

Reservations required

Open for lunch and dinner Dress code: Casual Phone: +62 31 5458888; ext= 3423


Deli Shop

Spoil yourself with a fresh-baked pastry or a sweet treat at our deli. It's the perfect place to stop in for a quick bite when you're on the go here in Surabaya.

Open for breakfast, lunch and dinner Dress code: Casual Phone: +62 31 5458888; ext= 4711


Lobby Lounge

Visit our Lobby Lounge for specialty coffee, mocktails, cocktails, wines by the glass and light bites, as well as nightly live music. Visit us at the end of a productive day in Surabaya.

Open for lunch and dinner Dress code: Casual Phone: +62 31 5458888; ext= 3071


Uppercut Steakhouse

Uppercut Steakhouse offers a delightful menu featuring a variety of fine quality meats, including dry-aged beef, along with delicious side dishes and non-beef selections, using the freshest ingredients.

Open for lunch and dinner Dress code: Smart Casual Phone: +62 31 5458888; ext= 3099


Tang Palace Chinese Restaurant

Tang Palace Chinese Restaurant thrills your palate with authentic Cantonese cuisine and dim sum served in an opulent setting. Accented by antiques from the legendary Tang Dynasty, this exceptional Surabaya restaurant is on the second floor of our hotel.

Reservations required

Open for lunch and dinner Dress code: Casual Phone: +62 31 5458888; ext= 4715


Delivery by JW

We bring you the finest food and beverage right to your door. Here you can consult your favorite restaurant's menu online from over 20 different cuisines, place your order and enjoy a delicious gourmet meal within 60 minutes. It's easy! Order us by a call

Open for breakfast, lunch and dinner Phone: +62 31 5458888; ext= 3184

Fitness & recreation


Bowling (5 km)

Hiking (80 km)

Horseback riding (15 km)

Jogging/fitness trail (8 km)

Mountain biking, trail (80 km)

River rafting (60 km)

Sailing (10.3 km)


Squash (5 km)

Tennis (5 km)

Tennis (5 km)

Volleyball (7 km)

Table tennis (5 km)


Fitness centre on-site


Swimming Pool



(49.6 km)

Local attractions

Kalimas Traditional Harbour

Jl. Kalimas

5 km N from hotel

Cheng Hoo Mosque

Jl. Gading 2

2.6 km S from hotel

The Ampel Mosque and the tomb of Sunan Ampel

Kampung Arab

5 km S from hotel

Four Faced Budha

Jl. Kenjeran

10 km E from hotel

Balai Pemuda Surabaya

Jl. Gubernur Suryo 15

2 km E from hotel

Kepanjen Church

Jl. Kepanjen no 4-6

3 km N from hotel

Suramadu Bridge

Jl. Tol Sarumadu

12.7 km S from hotel

Tugu Pahlawan

Jl. Bubutan, Alun-alun Contong,Bubutan, Kota SBY

2.4 km N from hotel

De Javasche Bank Soerabaia

Jl. Garuda No.1, Krembangan Sel., Krembangan, Kota

3.4 km SW from hotel

Genteng Market

Jl. Genteng Besar Surabaya, Surabaya, Indonesia

2 km NE from hotel

Wonorejo Mangrove Tourism

Jl. Wonorejo Timur No.1, Wonorejo, Rungkut, Kota S

16.7 km E from hotel

Surabaya North Quay

North Perak, Pabean Cantian, Surabaya City, East J

8.1 km NE from hotel

Artama Harbour Cruise

Jl. Prapat Kurung Selatan No.58, Perak Utara, Pabe

10.3 km NE from hotel

Tunjungan Plaza

Jl. Basuki Rachmad no. 8-12

0.5 km from hotel

Sampoerna Museum

Taman Sampoerna 6

4.5 km from hotel

Masjid Nasional Al Akbar

Jl. Mesjid Al-Akbar Timur no. 1 Pagesangan

11.7 km from hotel

Surabaya Town Square

Jl. Adityawarman 55

5 km from hotel

Surabaya Carnival Park

Jalan Ahmad Yani No. 333

11.4 km N from hotel

Monkasel (Submarine Monument)

Jl. Raya Gubeng

2.5 km from hotel

Visit Local Area page for more information

Airport information

Surabaya Juanda International Airport (SUB)


Airport phone: +62 31 8667513

Hotel direction: 35 km S

  • Airport shuttle service, reservation required, fee: 450000 IDR (one way) 24 Hours, 7 days a week Shuttle phone: +62 31 5458888 Ext 3176
  • Estimated taxi fare: 300,000 IDR (one way)
Visit SUB airport website
Driving directions

Take Juanda Airport Road to Jalan Ahmad Yani to Jalan Raya Wonokromo to Jalan Raya Darmo to Jalan Urip Sumohardjo to Jalan Jendral Basuki Rahmat to Jalan Embong Malang

Business services

Copy service

Fax service

Fee for each additional page of outgoing fax

Full-service business center

Network/Internet printing

On-site Business Center is Staffed


Secretarial service



For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +62 31 5458888+62 31 5458888.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Fitness Center
  • Meeting spaces and ballrooms
  • Pool pathway
  • Public entrance alternative
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)

Accessible Hotel Features

  • Accessible Self-parking
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Alarm clock telephone ringers
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Doors with lever handles
  • Electrical outlets, lowered
  • Flashing door knockers
  • Roll-in shower
  • Shower wand, adjustable
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
  • Viewports, lowered
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