JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
+52 998 848 9600
  • Mobile Key
  • Digital Check-In
  • Mobile Dining
  • Service Request
  • Spa
  • Fitness

JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera

Cancun, 77500 Mexico

Phone:+52 998 848 9600

Fax:+52 998 848 9601

Freephone:+1 888-813-2776

Sales:+52 998 848 9714

Sales fax:+52 998 848 9614

Services & amenities

Barber/Beauty shop

Beauty shop

Car Rental

Car Rental, Nearby

Game room


Coffee/tea in-room

Buffet breakfast, fee from: 25 USD

Concierge desk

Foreign exchange

Housekeeping service daily

Laundry on-site

Mobility accessible rooms

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Valet dry-cleaning

Guest room information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Fee
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Individual climate control
  • Iron and ironing board
  • Pillows: down/feather
  • Pillows: foam
  • Pull-out sofa bed
  • Rollaway bed
  • Safe

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer
  • Separate tub and shower

Room Entertainment

  • Cable/satellite TV
  • Color TV
  • Mini Bar - fee
  • Wet bar

Business Amenities

  • Electrical outlet: desk level
  • Phone feature: voice mail

Kitchen Amenities

  • Water purification system
Visit the Guest Rooms page for more information


Dining services

Room service, 24-hour

Room service

Sundry/Convenience store


Buffet breakfast, fee from 25.00 USD


Gustino Italian Grill

Serves authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.

Open for dinner Dress code: Casual Phone: +52 998 881 9648


Sedona Grill

Start your morning on a delicious note and enjoy marvelous views of the pool area and ocean view on our terrace. Experience the perfect combination of Southwestern Cuisine with a Mexican touch in our beautifully decorated restaurant.

Open for breakfast and dinner Dress code: Casual Phone: +52 998 848 9648


Lobby Bar

JW Lobby Bar highlights a contemporary ambiance with unique décor and spectacular ocean views. We are a unique bar, the only one that offers 150 unique, specially-crafted margaritas, curated by a team of innovative mixologists and tequila connoisseurs.

Dress code: Casual



Whether you're making a splash poolside or soaking up the sun on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties.

Open for lunch Dress code: Casual


Gift Shop and 750 Pizzeria

For those on the go, our on-stop-shop is suitable for all of your souvenirs and quick snacks needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato , espresso and refreshing beverages at 750 Pizzeria.

Open for breakfast and lunch


Kasai Izakaya & Ramen Noodle Bar

Kasai Izakaya offers a unique experience of Japanese street style cuisine, including a delicious selection of sushi, sashimi, grilled items and its unique ramen noodle bar. Delight yourself with crafted cocktails, sake and Japanese whiskey.

Open for dinner Dress code: Casual Phone: +52 998 881 2056


Sasi Thai

Offers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.

Open for dinner Dress code: Casual Phone: +52 998881 ext. 2092



The hottest sports bar in Cancun! Serving up American while enjoying your favorite games on 2 giant screens and more than 22 TVs. An extensive beverage menu is available, including imported and local artisanal beers, mixed cocktails and wine.

Open for dinner Dress code: Casual Phone: +52 998 881 2000


Champion's Sports Bar

The hottest sports bar in Cancun! Serving up American while enjoying your favorite games on 2 giant screens and more than 22 TVs. An extensive beverage menu is available, including imported and local artisanal beers, mixed cocktails and wine.

Open for lunch and dinner Dress code: Casual Phone: +52 998 881 2000

Fitness & recreation


Boating (0.1 km)


Sailing (6 km)


Scuba diving (2 km)

Snorkelling (2 km)


Water-skiing (0.1 km)

Surfing (12 km)


Fitness centre on-site


JW Marriott Resort and Spa Beach

Indoor Spa Pool (must be at least 18 years old to access).

Family free form outdoor pool.

14 ft. outdoor dive pool with an artificial reef.

Adult free form outdoor pool.



Spa at JW Marriott Cancun (Appointment is required)


Playa Mujeres Golf Course (20 km)

Puerto Cancun Golf Club (16 km)

Local attractions

Aquaworld Tours

Blvd. Kukulcan km. 15.2

0.5 km from hotel

Ventura Park

Blvd. Kukulkan Km. 25

11.8 km N from hotel

Interactive Aquarium

La Isla Shopping Mall. Blvd. Kukulcan Km. 12.5 Zon

1.8 km NE from hotel

Tulum Mayan Ruins

88 km SW from hotel



76.9 km S from hotel

Visit Local Area page for more information

Airport information

Cancun International Airport (CUN)


Airport phone: +52 998 848 7200

Hotel direction: 11 km NE

This hotel does not provide a shuttle service.

  • Courtesy phone available
  • Alternative transport: Prestige Transportation Services; Reservation required 48hr prior departure.Tel 18778950980, P/pax; fee: 20 USD (one way) ;reservation required
  • Estimated taxi fare: 40 USD (one way)
Visit CUN airport website
Driving directions

Take the North exit from Cancun International Airport. Follow the signs to the Hotel Zone. The resort is approximately 11 miles on the right hand side. To arrange transportation through Prestige Transportation Service, please call 52-998-848-9686 or toll-free at 1-877-895-0980. Prestige provides one or two-way service to and from the airport as well as private tours and transfers. Fee from and to the airport is $20 USD per person, one way. Due to airport regulations, this service is only with 48-hour minimum previous reservation. Email: transportationservice@prestigecancun.com

Business services

Copy service

Full-service business center

Network/Internet printing

Notary public

On-site Business Center is Staffed

Overnight delivery/pickup


Secretarial service



For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +52 998 848 9600+52 998 848 9600.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Fitness Center
  • Meeting spaces and ballrooms
  • Pool accessible
  • Pool pathway
  • Public entrance alternative
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)
  • Spa

Accessible Hotel Features

  • Service animals are welcome
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Alarm clock telephone ringers
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Deadbolt locks, lowered
  • Door night guards, lowered
  • Doors with lever handles
  • Electrical outlets, lowered
  • Roll-in shower
  • Shower wand, adjustable
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
  • Viewports, lowered
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