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Technical Difficulties



What browsers work best with

We recommend viewing the site in a modern Web browser to optimally view its rich array of applications and visual features. The latest versions of the following browsers are ideal for visiting and interacting

Microsoft Internet Explorer
Google Chrome
Mozilla Firefox

JavaScript must be enabled in order to use many of Marriott's web site features, such as dropdown lists, calendars, etc.

Does offer Chat help?

Yes. does offer chat.’s chat feature is initiated by our customer care team and is available 8 a.m. to 11 p.m. ET.

I received a chat invitation but don't see it anymore.

A chat invitation will be sent when a Customer Care chat associate is available. Currently there is not an option to request a chat unless it is offered. If the associate is no longer available, the chat invitation may be removed. Chat is offered 7 days a week from 8 a.m. to 11 p.m. ET.

How can I find hotels near a specific address?

You can locate hotels within a 50-mile radius from an address.

  1. Click Menu in the upper left of the homepage
  2. Select Find & Reserve, followed by Find a Hotel, which will take you to the Advanced Search page
  3. Click "Near an Address" (located below the Hotel, Deal and Event Space boxes)."
  4. Enter the street address you wish to be near without suite or unit numbers and click Find
  5. This will display properties within 50 miles on a map. To change the display, select List or Gallery
Why is my connection speed to so slow?

Connection speed to any website can be affected by many factors, including the type of Internet connection a user has (dial-up, cable, DSL, etc.), the amount of traffic using those routes or the amount of traffic trying to access a specific site.

If you are experiencing a slow connection to, please close your browser and try to access with a new browser session. If connectivity issues persist, please contact us.

How do I unsubscribe from email promotions?

To stop receiving email promotions, select “unsubscribe” on any email from Marriott, or go to Account Activity, select Profile, and scroll down to Subscriptions. Go to Email Preferences and select Edit. Go to Email Subscriptions, and select No to the right of the Promotions, News and Account description to unsubscribe.



How can I update my personal information online?

Once you have logged in, you can easily change your personal information. From the "My Account Overview" homepage, select the “Profile” link and select "Edit" for the information you wish to update.

I forgot my Marriott Rewards password.

First, you'll need to reset your password. Then, you’ll receive an email with a secure link to create a new password. This link must be used within 5 hours of being received. For additional assistance, call +44 20 7012 7312 in the UK, or contact your worldwide customer support office.

I forgot my Marriott Rewards account number.



What is a cookie?

A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn’t personally identify you and it cannot read data from your computer.

Cookies have become a standard practice on the Internet. We use cookies to help us tailor our site to your needs and deliver more personalized service. We also use cookies to track the pages on our site visited by our users.

You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features of our site.

Do I have to enable cookies to make reservations?

Yes. uses session and persistent cookies to facilitate navigation throughout the online reservation process, and to provide other functionality. For more information on the use of cookies on, please refer to our Internet Privacy Statement.

How do I enable cookies on my browser?

For Internet Explorer, the cookies enable/disable functionality is located in "Tools" under the label “Internet Options”.

For Firefox, you’ll find the privacy/cookies functions in the "Tools" section.

Similarly, these preferences include an option to disable cookies. This is sometimes necessary when trying to alleviate certain technical difficulties that may occur.



Do I need to enable JavaScript to use

Yes. JavaScript must be enabled in order to use many of Marriott's website features, such as dropdown lists, calendars, etc.

How do I enable JavaScript on my browser?

JavaScript will normally be enabled by default on most modern browsers. Steps to enable JavaScript when it has been disabled will vary based on your browser. Please consult help documents within your browser for additional instructions if needed.