FAQs: Reserving Room Features and Making Special Requests

Room Features and Special Requests

Open

In the Reservation details step, open “Choose room features.” You will see a number of features that you can select via checkboxes. These features are all guaranteed unless noted with a “Request only” after the feature.

For hotels that are participating in our pilot to improve the way we show rooms, on the previous step where you are viewing rooms and rates, you will see filters above the rooms in some instances. If you select a filter, you will see rooms with that feature (such as a bed type, accessible option or view) – guaranteed.

Open

When you open the “Choose room features” panel in the Reservation details step, you’ll see any additional charges for a specific room feature listed beside the feature. After you select the feature, you’ll also see the room’s average nightly and total price update below. When you open the "Summary of charges" panel you’ll see the cost for each night along with any additional charges.

Open

We're happy to offer you early check-in or late check-out when available. During the Reservation Details step of your reservation, select “Choose room features.” You can select the checkbox to request an early check-in and also let us know your anticipated arrival time. In the "Any Special Requests or Needs?" field you can note your late check-out request, and it is best to speak with the front desk of the hotel on your day of departure to see if this can be accommodated. If the hotel is unable to accommodate this request, the front desk can hold your luggage for you.

Open

Our security requirements allow adjoining and connecting room requests to be made at the time you book your reservations or when all guests arrive. During the Reservation details step of your reservation, select “Choose room features.” Then note your request for connecting or adjoining rooms in the “Any special requests or needs?” field. If you have already booked your reservation, please inform the representative during your check-in, with all guests present, that you prefer adjoining or connecting rooms.

Open

We default our rooms page to the rate tab with the lowest rate available to help you find the best deal. Sometimes, however, certain deals or other rates are not offered for suites. To see if suites are available, try the Standard rates tab. If no suites are available there, it may be that they are sold out or the hotel you are considering does not have any.

Open

Some of our properties are participating in a pilot to improve the way we show our rooms and rates. When you are viewing rooms and rates for these properties, you will see a set of filters at the top of the page, including filters for bed type and accessibility options. When you filter by one of these items you will see rooms with these features – guaranteed.

For all properties, during the Reservation Details step of your reservation, you can select “Choose room features.” These will allow you to make additional customisations of your room, to choose a bed type for hotels not participating in the pilot, and to choose accessibility options for all hotels.

Open

A feather-free room has no bedding, pillows or other furnishings that contain feathers or down. Feather-free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down.

Open

For our hotels participating in a special pilot to improve the way we show our hotel rooms, the room features you can select are based on availability of these features. So once you select a room feature, there are certain options that will not be available because we do not have rooms available for your stay dates with both of those room features. For example, if you choose a room with “Shower only” and we no longer have any rooms available with “Concierge Lounge Access”, the lounge access will be shown as unavailable.

Open

To book, go to All Inclusive Vacations Open in a new window and select the region you want to visit. A list of hotels and the package details will appear. Then, to check availability, select “Find & Reserve” at the top of the page. Enter your stay information and select “Find.”

Open

To book, go to Experiences by MarriottSM Packages and select “Ultimate Golf.” Then, go to “Find & View Rates” to check the availability of golf packages for your destination and dates.

Open

To book, go to Experiences by MarriottSM Packages and select “Spa Getaway.” Then, go to “Find & View Rates” at the top of the page to check the availability of spa packages for your destination and dates.