FAQs: Confirming or Changing Your Marriott Hotel Reservation

Changing/Confirming a Reservation

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First, sign in. Then go to the account menu and select the “Activity” tab. In the filter options, select “Hotel Stay” to review your reservations from the past 24 months.

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Once you choose a hotel, you’ll see a list of the available rooms and rates. Select "Rate details" below the room description to find the cancellation policy for that rate. The cancellation policy will also appear on the “Review Reservation Details” page. Then, once your reservation is made, you can open the reservation to view the cancellation policy.

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There are two ways you can change/modify/cancel your reservation:

1. If you’re not a member or don’t have an online account, you can change your guest information, travel dates, room preferences and billing information for existing reservations. From any page on our website, go to Find & Reserve at the top of the page. Then select “Lookup reservation”. Enter your reservation confirmation number, arrival date, first name and last name to find the specific reservation.

On the reservation page, you can make changes to the reservation, cancel the reservation, or make an additional reservation at the same hotel.

Once you’ve completed your changes, select “Update” and then “Submit Changes” to save the changes.

2. If you’re a member, first sign in. Then you can change/modify/cancel a stay from “My Trips” by using the navigation link at the top of the page on the website. On the app, look for the suitcase icon.

If you’re already signed in, you can open the information by using the trips link at the top of the page; on the app, the suitcase icon.

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First, either or look up the reservation or go to “My Trips” in your account. You’ll see the rooms that you booked; from here, you can select “Edit Room” for an individual room to change the dates or the room for that reservation. Or use “Modify Reservations” to change the dates for all of your rooms at once.

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Look up the reservation or access it through My trips if you have an account. Scroll down to the section showing “Your details for room…” and select the panel corresponding with the room you wish to change guest information for. You can make modifications to the basic guest information (such as the guest’s name), address, phone, email or the credit card used to hold the room.

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No, each of your rooms is an individual reservation. You have the option to cancel the reservation for an individual room or cancel the reservations for all of your rooms at once. Simply choose either the “Cancel room” link or “Cancel all rooms” button depending on what you need to do.

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The final page of the reservation process will generate a confirmation number. You'll also get an email with the details. There's no need to contact the hotel to confirm. You can also print your confirmation page, forward it to a friend or automatically update your Microsoft Outlook calendar.

If you don't receive a confirmation email, check your email spam filters to make sure Marriott email can get through and that your Internet service provider does not block this email.

You may use this confirmation number along with the check-in date, first name, and last name on the reservation, to review or change your reservation on our websites.

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You can view your reservation details at any time. From any page on our website, go to the Find & Reserve link at the top of the page and use the “Lookup reservation” link. Enter your reservation confirmation number, arrival date, first name and last name to find the specific reservation.

From the reservation page, you can use the “email to a friend” feature to send the reservation details to any email you wish. Be sure to check your spam filter to make sure the email can get through.

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You may not be receiving your email confirmations because of security settings, causing some confirmation messages to be sent to "junk" or "spam" folders. To ensure you continue to get messages from Marriott, add the following email addresses in your "Safe Senders" list or add them to your "Contacts".

Confirmations can come from a variety of email addresses, based on the brand of hotel or type of reservation:

• GCCUSTSERVICE@confirm.starwoodhotels.com
• Reservations@AC-Hotels-res.com
• Reservations@AutographCollectionHotels-res.com
• Reservations@BulgariHotels-res.com
• Reservations@Courtyard-res.com
• Reservations@EditionHotels-res.com
• Reservations@FairfieldInn-res.com
• Reservations@GaylordHotels-res.com
• Reservations@JWMarriott-res.com
• Reservations@ConferenceCenters-res.com
• Reservations@ExecApartments-res.com
• Reservations@Marriott-res.com
• Reservations@VacationClub-res.com
• Reservations@MoxyHotels-res.com
• Reservations@RenaissanceHotels-res.com
• Reservations@ResidenceInn-res.com
• Reservations@SpringHillSuites-res.com
• Reservations@Ritzcarlton-res.com
• Reservations@Towneplace-res.com
• MarriottRewards.Reservation@Marriott-res.com
• TheRitzCarltonRewards.Reservation@RitzCarlton-res.com

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Your reservations are fine and you’ll earn points for those stays, regardless of the original member number you used to book. Your old SPG number is mapped to your new SPG account, along with your Marriott Rewards or Ritz-Carlton Rewards accounts, regardless of which one you keep going forward.

For future reservations, first login to the account you are keeping.

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To modify or cancel an owner booking, use the Vistana.com site or call 1-888-786-9637.

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To change a travel package that includes airfare and/or rental car, contact Vacations by Marriott. We can help you with any questions or requests about your travel reservation.

Vacations by Marriott
Phone (from the United States or Canada): 844-856-4132
Phone (from other locations): 312-279-7760
Email: vacationsbymarriott@marriott.com