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Marriott App

General

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What is Touch ID?

The Touch ID feature allows you to sign in with your fingerprint if the application signs you out due to inactivity. If you choose to sign out of the app, you will be prompted to enter your e-mail address or Marriott Rewards number and password as normal.

Why aren’t my upcoming reservations showing?

If your Marriott Rewards number is not on the reservation it will not display in your upcoming reservations. If your reservations do not display, please try signing out of your Marriott Rewards account and then back in. If your reservations still do not display, please contact us.

Why can’t I clear/view my notifications?

The notifications are for mobile check-in, mobile check-out, room ready notifications or mobile surveys. These items are time sensitive; if action is not taken on them within a certain time frame, the notification is no longer available within the app. Some notifications, such as the mobile surveys, may require you to be signed into the app prior to selecting the notification from the iPhone. If nothing comes forward, the notifications have expired and are no longer accessible.

What should I do if I’m having a problem with the app?

If a problem occurs when making a reservation and you're unsure of your reservation's status, please call one of our Reservation Numbers (listed in the app under "More options > Call for reservations") for assistance in making your reservation. If the app is crashing or experiencing issues, first try signing out of your Marriott Rewards account and then back in. If this does not resolve the issue please delete the app and try reinstalling it from the App Store. If that doesn't work, or you have other feedback, please email us at Marriott.Mobile.Customer.Care@Marriott.com and a customer care agent will respond as quickly as possible.

Does the app require an Internet connection?

Yes, the app requires either a telecommunications network or wireless Internet connection because it must use current data for most of its functions.

I was in the middle of making a reservation on the app and now it wants me to start over. Why does this occur?

During the reservation process, when you select a specific room and rate the system will put that selection on hold for you for a limited amount of time. However, if you leave the app and return to finish the booking later, you may be prompted to start over because the hold has expired.

Is my device compatible with the Marriott app?

The Marriott Mobile app is supported by the following devices:

1. Android phones:

  • Requires Android: 4.0 and up

2. iOS:

  • Requires iOS 8.0 or later

3. Windows Phones:

  • Requires Windows 10, 8.1, 8, or 7

How do I check in to my room?

When you book direct on Marriott.co.uk using your Rewards number, you should receive a check-in notification as early as 8am the day before you arrive. This is when you can use Mobile Check-In – even if you haven't left for your destination.

To use Mobile Check-In, first select "yes" to indicate that you want to check in. Then, select "check in"; the hotel will send you a confirmation. To modify your check-in time, select "Change Arrival Time" and then enter the new time (you can also can change your check-in time from your list of upcoming reservations). To complete either of these actions, select "Done".

Your requested arrival time can be until midnight on your day of arrival. Please allow the hotel a two-hour window after you submit your request. Requests for check-in prior to the hotel's arrival time cannot be guaranteed.

How do I check out of my room?

To check out using your mobile device, first open your reservation. The option to use Mobile Check-Out will appear as early as 8am on the last day of your stay, along with an option to have a receipt sent to you. Once you complete the check-out process on your device, the hotel will be notified that you have left your room.

How do I use Mobile Key?

With Mobile Key you will be able to use your phone as the key to your room after you have completed Mobile Check-in. You will see the Mobile Key option in the menu of the app, and when one of your reservations is eligible, you will see the reservation listed here. You can then select your room and follow the prompts to activate your phone as a key to unlock the door. Additional information about Mobile Key, and a list of properties offered, is available here.

Mobile Key lets you use your phone as your room key if your reservation is eligible. Once you have completed mobile check-in using the Marriott mobile app, you will see the "Mobile Key" option in the menu if available. First, select your room. Then follow the prompts to activate your phone as a key to unlock the door. Remember that your mobile device will need to make contact with the key reader on the door of your room to unlock it. Go to our Mobile Key page for more information about this option where it is available

Contact us


Call us

Reservations
In the UK: 0800 221-222
In Ireland: 1800 409929 
Global reservations centers

Marriott Rewards Members
In the UK: 0044 207 012 7312
Global customer support

Customer Support
In the UK: +44 20 7012 7312
 

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