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| Technical Assistance |
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| Technical Assistance Questions |
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1. What is a cookie?
2. What type and level of browser is required to view Marriott.com? 3. Does Marriott.com require me to enable cookies on my browser to make reservations? 4. How do I enable cookies on my browser? 5. Why is my connection speed to Marriott.com so slow? 6. I need help making a reservation online. What can I do? 7. How do I deactivate my online account? 8. How can I update my personal information online? |
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| Technical Assistance Answers |
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| 1. What is a cookie? |
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| A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn’t personally identify you and it cannot read data from your computer.
Cookies have become a standard practice on the Internet. We use cookies to help us tailor our site to your needs and deliver more personalized service. We also use cookies to track the pages on our site visited by our users. It helps us build a more useful site if we know which pages our users are viewing and how often they go back to a certain page. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features of our site. |
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| 2. What type and level of browser is required to view Marriott.com? |
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Marriott.com is best viewed and navigated using the following browsers:
JavaScript must be enabled in order to use many of Marriott's web site features, such as dropdown lists, calendars, etc. |
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| 3. Does Marriott.com require me to enable cookies on my browser to make reservations? |
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| Yes. Marriott.com uses session and persistent cookies to facilitate navigation throughout the online reservation process, and to provide other functionality. For more information on the use of cookies by Marriott.com, please refer to our Internet Privacy Statement. |
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| 4. How do I enable cookies on my browser? |
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| If you are using Internet Explorer, the cookies enable/disable functionality is located in "Tools" under the label “Internet Options”. For Netscape and Firefox browsers, you’ll find the privacy/cookies functions in the "Tools" section. Similarly, you can disable and clear cookies in these same areas. This is sometimes necessary when trying to alleviate certain technical difficulties that may occur. |
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| 5. Why is my connection speed to Marriott.com so slow? |
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| Connection speed to any web site can be affected by many factors, including the type of Internet connection a user has (dial-up, cable, DSL, etc), the amount of traffic using those routes or the amount of traffic trying to access a specific site. Marriott.com leads the hospitality industry with availability averages above 99%, as well as access speeds well above Internet standards. If you are experiencing a slow connection to Marriott.com, please close your browser and try to access with a fresh browser session. If connectivity issues persist, please contact us. |
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| 6. I need help making a reservation online. What can I do? |
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| For help making reservations online or navigating Marriott.com, email our Internet Customer Care desk. When contacting Customer Care by email, fill out all information requested in the form. If there are issues with specific functionality (pages not found errors, etc.), please provide as much detail as possible regarding the specific problem you are having. Please include the path taken prior to receiving the error message, especially any data entry you may have performed prior to error. This will help us recreate the issue and provide the best solution. While Marriott’s Customer Care team can assist you with making a reservation, they cannot make a reservation for you. To make reservations by phone, please contact one of our worldwide reservation centers. |
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| 7. How do I deactivate my online account? |
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| Deactivating your account will disable access to all online information, including your Marriott Rewards account statement. You will no longer be able to review or modify information online. Your Marriott Rewards account number will remain valid and you'll continue to earn points or miles when you stay with Marriott. If you'd like to deactivate your Marriott Rewards account, please call Marriott Rewards Customer Support at 1-801-468-4000 (8:15am - 9:00pm, Monday - Friday USA Eastern time) or 1-800-450-4442 (toll-free, 24 hours/7 days per week.) Please note that the toll-free number is an automated line. As a Marriott Rewards member, you may reactivate your online account at any time without losing data in your account. |
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| 8. How can I update my personal information online? |
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| Once you have logged in, you can easily change your personal information. From your "My Account" homepage, click on the “Edit personal information” link and follow the steps. |
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