Questions on hotel rates and other frequently asked questions answered at Marriott.com

Help: Frequently Asked Questions

Based on your feedback and our experience, we have developed a list of Frequently Asked Questions and answers. Below are our current Top 10 FAQs. For additional help, select from the categories on the right.

Top 10 FAQs

Why can't I use my username to log into Marriott.com anymore?
I travel frequently to the same locations. How can I keep track of my favorite hotels?
How can I find out if a hotel offers airport transportation?
I want to redeem my Rewards points for a reservation. How do I order the eCertificate that I will need to bring to the hotel?
How can I update my personal contact information in my profile?
How do I subscribe to receive my bill by email after each Marriott stay?
After I complete the reservation process, how can I confirm that my reservation has been made?
I lost my Marriott Rewards card. How can I obtain a replacement?
Can I book any specials or packages on Marriott.com?
I have outstanding eCertificates from a previous unfulfilled reservation. How can I use these eCertificates?

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Help: Frequently Asked Questions

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