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Tips for Redeeming Points

Ready to Use Your Points? To use your points, you must order a reward certificate. Ordering certificates deducts the necessary points from your account and enables you to claim your well-deserved reward. If you'd like to redeem your points for a Marriott hotel stay, click the link below to find and reserve a room. For future Marriott hotel stay redemptions, go directly to Find & Reserve and check the box indicating you'd like to use Marriott Rewards points. Reserve with Marriott Rewards points >>

1. How do I use points for a stay at a Marriott hotel? 2. What if I don't have enough points at the time of my reservation to redeem my hotel reward? 3. What if I'm checking in within 48 hours for a reward redemption hotel stay? 4. How do I use points for a stay at The Ritz-Carlton or a Marriott partner hotel?  5. How do I use points for air miles? 6. How do I use points for car rentals, rail tickets, cruises, travel packages, sporting or leisure events, or shopping and gifts? 7. How do I use points for merchandise? 8. How do I get express delivery of my certificate? 9. How do I cancel a reward?

1. How do I use points for a stay at a Marriott hotel? Reserve with Marriott Rewards points >> If you have enough points at the time of reservation, your reward certificate will be forwarded electronically right to the hotel. Nothing to take--just show up! Learn more about "E-Certificates" >>  Back To Top

2. What if I don't have enough points at the time of my reservation to redeem my hotel reward? If you have the required amount of points at the time you first make (or later modify) your reward reservation, your points will automatically be deducted from your account when you submit your new (or modified) reservation. If you do not have enough points at the time you first make (or later modify) your reward reservation, you can still reserve your room. When you make your reservation, be sure to select the option to "Use Marriott Rewards Points" for your hotel stay. Your room will be reserved, but your reward redemption will not be processed. You will receive an email confirmation of your room reservation only. Before your stay, you will either have to purchase points (can purchase 50,000 points per account per year) or make additional stays to earn enough points to cover the difference. Once you have enough points for your stay, you can order your reward online. Use the Look Up Reservations link to find your reservation, then use the Order your reward certificate link. Your points will be redeemed for your stay, and you will receive an email confirmation of your reward order along with a reminder of your reservation information. Please note that your hotel reward e-certificate will be accessible at your hotel upon check-in. You will not receive a certificate by mail.  Back To Top

3. What if I'm checking in within 48 hours for a reward redemption hotel stay? To use points for a stay within 48 hours, please call Marriott Reservations in the US at 1-800-MARRIOTT. Worldwide Reservations numbers >>  Back To Top

4. How do I use points for a stay at The Ritz-Carlton or a Marriott partner hotel?  Call the hotel for a reservation and explain that you want to reserve using Marriott Rewards points. The Ritz-Carlton: 1-800-241-3333 Pepper Retreats & Resorts New South Wales -Peppers Anchorage, Port Stephens +61 2 4984 2555 -Peppers Casuarina Lodge, Byron Bay +61 2 6684 7348 -Peppers Convent, Hunter Valley +61 2 4998 7764 -Peppers Guest House, Hunter Valley +61 2 4993 8999 -Peppers Salt Resort & Spa, Kingscliff +61 2 6674 7777 Queensland -Peppers Blue on Blue +61 7 4758 2400 -Peppers Hidden Vale, Lockyer Valley +61 7 5465 5900 -Peppers Palm Bay Whitsundays +61 7 4946 9233 -Peppers Pier Resort, Hervey Bay +61 7 4194 9700 -Peppers Beach Club & Spa, Palm Cove +61 7 4059 9200 -Peppers Beach Club, Port Douglas +61 7 4087 1000 South Australia -Peppers The Louise Barossa Valley +61 8 8562 2722 Tasmania -Peppers Seaport Hotel, Launceston +61 3 6345 3333 Victoria -Peppers Moonah Links Resort Mornington Peninsula +61 3 5988 2000 -Peppers Springs Retreat, Hepburn Springs +61 3 5348 2202 -Peppers The Sands Resort +61 3 5264 8801 South Island, New Zealand -Peppers Beacon: +64 3 441 0890 -Peppers Clearwater: +64 3 360 1000 North Island, New Zealand -Peppers on the Point, Lake Rotorua +64 7 348 4868 Ashford Castle: +353 92 46003 or 1-800-346-7007 (from the US) Dromoland Castle: +353 61 368144 or 1-800-346-7007 (from the US)  Back To Top

5. How do I use points for air miles? Once you have requested air miles rewards, mileage will be transferred to your frequent flyer account.  Back To Top

6. How do I use points for car rentals, rail tickets, cruises, travel packages, sporting or leisure events, or shopping and gifts? A.  Choose a reward >> B.  Review the Terms & Conditions. C.  If applicable, make a reservation with the reward provider  (most made by phone) and indicate you want to use Marriott Rewards points.  Back To Top

7. How do I use points for merchandise? Go directly to Marriott Rewards Merchandise and Gift Cards  Back To Top

8. How do I get express delivery of my certificate? Paper certificates cost $10 and may take 10 business days to arrive in the US; up to 4 weeks elsewhere. E-certificates for reward stays at Marriott hotels, require about 24 hours to process. For express delivery, contact Marriott Rewards Customer Service:  Back To Top

9. How do I cancel a reward? To cancel a hotel reward, look up your reservation and select the option to "cancel."  Both your reservation and reward certificates will be cancelled.   For all other reward cancellations, please contact Marriott Rewards Customer Service.  All points will be credited to your Marriott Rewards account.  Back To Top