Look No Further - Best Rate Guarantee FAQ

How does Marriott's Look No Further® Best Rate Guarantee work?

Here's how:

1) Make a reservation through any Marriott reservation channel (in other words, through one of the Marriott Web sites, by calling our reservations centers, or a property directly).

2) The Marriott rate and the "Comparison Rate" must be found, and a completed Claim Form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. All claims must be submitted at least 24 hours before check-in time.

3) If the lower rate you found qualifies, we will adjust your room rate to reflect the lower rate, and give an additional 25% off that lower rate. For example: Reserve a room with Marriott for $100. If you find a lower rate for $80 and submit a valid claim, the new rate will be $60. [$80 - ($80 x 25%) = $60]. (Subject to terms and conditions).

How do I submit a claim?

You may submit the claim form online, or call toll-free from within the USA, Puerto Rico, US Virgin Islands or Canada at 800-771-LOOK (5665). If you are dialing from outside those areas, you can call collect at [International Dialing code] + 402 + 548-3575.

How much time is needed to process my claim?

Marriott Customer Care will process all claims within 24 hours of receipt. However, please keep in mind that the comparison rate must be found, and a claim submitted, within 24 hours of your initial reservation. In addition, to assure we can process your claim in time for your arrival, claims must be submitted at least 24 hours prior to hotel check-in.

What information do I need to send to Marriott to help verify my claim?

The claim form outlines all required information for your claim. You will need to provide Marriott with specific information depending on where you found the comparison rate to help us verify your claim.

  • If your comparison rate was found on a non-Marriott Internet Web site (for example: Hotels.com, Expedia.com, Travelocity.com), your claim must include the URL of the page where you saw the lower rate.
  • If your comparison rate was found on a Marriott Internet Web site, through Marriott Worldwide Reservations, at a Marriott hotel, or through a travel agency or travel management company, your claim must include a Marriott confirmation number.

Do I need to make a second reservation when I find a lower rate?

Making a second reservation will depend on where you find the lower rate.

You will need to make a second reservation if you find the lower rate through a travel agency/travel management company or Marriott, whether from one of our Worldwide Reservations Centers, a property directly, or an official Marriott Web site.

Submit both Marriott confirmation numbers on your claim form. Marriott Customer Care will process your claim and cancel one of the reservation numbers as appropriate at no charge to you.

If the lower rate comes from a non-Marriott Internet site, a second reservation is not required. In this instance, submit your confirmation number and the Web address of the non-Marriott Internet site to help us verify the lower rate.

I made a reservation on a non-Marriott Web site for a higher rate than I found on Marriott.com. Do I have a valid claim?

No. We do not guarantee that non-Marriott reservation channels won't have higher rates. You may cancel the Web site reservation and reserve directly with Marriott if you desire, keeping in mind that Marriott is not responsible for any cancellation or change fees.

I purchased a travel package and was offered a special rate to extend the stay beyond the package dates. Is this rate eligible?

No. Special rates associated with the extension of a package or an early arrival of a packaged stay are not eligible for Marriott's Look No Further Best Rate Guarantee.

I have reserved an advance purchase rate by calling the property, and have found a lower advance purchase rate on Marriott.com. Will I have to pay a cancellation fee?

No. You may file a claim with Marriott Customer Care by providing the requested confirmation numbers for both reservations. If it is determined that the rates match the claim terms and conditions, and the advance purchase requirements are the same, Marriott will adjust the lower rate by 25% and cancel the higher advance purchase rate at no charge to you. If the claim does not match, Marriott Customer Care will cancel the second reservation at no charge to you.

Marriott honored my claim and now I need to cancel my second reservation. Will Marriott reimburse me for the cancellation fee on the second reservation?

If both your higher and lower rate reservations were made through a Marriott Reservation Channel, our Customer Care associate will cancel the second reservation. You will not be charged a cancellation fee.

If your lower rate reservation was made on a non-Marriott Reservation Channel, you are responsible for canceling the reservation and for any cancellation fees.

Can I submit a claim based upon a lower rate found on any Web site?

Most Internet Web sites are included in Marriott's Look No Further Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee.

How can I tell if the room types are comparable?

Marriott Customer Care will consider size, view, amenities, number of guests, and bed type when comparing room type. Each factor must be the same to verify a claim. For example, a room with a king bed will be compared with a room with a king bed. A room on the concierge floor will be compared with a similar room on the concierge floor. A room with an ocean view will be compared to a similar view.

The following are examples of non-comparable rooms:

  • Room description (reservation #1) is not comparable to room description (reservation #2).
  • A suite with a limitation of 4 individuals is not comparable to a suite with a limitation of 6 individuals.
  • A room that faces the ocean is not comparable to a room that does not face the ocean.
  • A room that has a king-size bed is not comparable to a room that has 2 queen-size beds.

How will rates quoted in different currencies be compared?

Customer Care will evaluate claims in the currency of the Marriott reservation. To do so, Marriott will use the currency converter provided on Marriott.com. Rate discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

Am I eligible for Marriott Rewards points when my rate is adjusted?

Yes. You will be awarded points based upon the lower rate paid at checkout. Please ensure that you provide your Marriott Rewards number when making the reservation.

I found a less expensive Marriott rate on an Internet Web site, but I was not able to make the reservation on that site. Do I have a valid claim?

No. For an Internet advertised rate to qualify for Marriott's Look No Further Best Rate Guarantee, the site must enable you to make the room reservation on the same site as the advertisement. However, you are not required to actually make a reservation in order to qualify for the guarantee.

I found a less expensive room rate on a competing hotel company's Web site for a similar room as my Marriott reservation. Do I have a valid claim?

No. Marriott's Look No Further Best Rate Guarantee is only valid when comparing Marriott room reservations with Marriott room reservations, whether found from Marriott, through a qualified Internet site or travel agency/travel management company.

My travel agent quoted me a lower Marriott rate than the rate I reserved on Marriott.com. Can I submit a claim?

Yes. Rates quoted by travel agents are eligible for Marriott's Look No Further Best Rate Guarantee. We require that you present two reservation numbers with your claim: One for the reservation made through Marriott.com, and one for the reservation from the travel agency. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate.

I made a reservation on Marriott.com and was quoted a lower rate when I phoned the Marriott hotel front desk directly. Can I submit a claim?

Yes. Marriott guarantees you will find the same price for a hotel room whether booked through our Worldwide Reservation Center, a Marriott hotel directly, or online at Marriott.com. You must reserve both rates to be eligible for Marriott's Look No Further Best Rate Guarantee. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate.

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