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Marriott's Look No Further Best Rate Guarantee

best hotel rates guarantee

Find a lower hotel rate and we'll match it + give you an extra 25% discount.

Find a lower hotel rate and we’ll match it + give you an extra 25% discount.

There are few guarantees in life. But our Look No Further® Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you book directly with Marriott®. Here’s how it works:

  • Book a Marriott room using any Marriott reservation channel (Marriott.com, Marriott Hotel Telephone Reservations, or directly at a hotel).
  • If within 24 hours of making your reservation, you find a lower hotel rate for the same hotel, room type and reservation dates, and submit a qualified claim form, we’ll match the rate + give you an extra 25% discount on the room.

More reasons to book directly with Marriott

When booking a hotel online you are entitled to the best, so we have created your hotel booking bill of rights. Rights you get – but only when you book directly with Marriott. The right to enjoy our Look No Further Best Rate Guarantee is just one of them. Your other rights include:

  • The right to pay when you stay, and not a moment before
  • The right to set personal preferences and make your stay more comfortable
  • The right to change your reservation with ease
  • The right to earn Marriott Rewards® or Ritz-Carlton Rewards® points when you stay.

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Terms & Conditions


BEST RATE GUARANTEE

Find a lower rate and we’ll match it and give you a 25% discount, subject to the following terms and conditions:

  1. The Best Rate Guarantee does not apply to the following: Delta Hotels, Protea Hotels, Ritz-Carlton Montreal, The Ritz London, and Hotel Ritz Madrid.

  2. One reservation must be made through any Marriott reservation channel (meaning our worldwide reservations centers, a Marriott hotel or an official Marriott web site) for one of the following brands: Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, AC Hotels by Marriott, Fairfield Inn, SpringHill Suites, Residence Inn, TownePlace Suites, Marriott Conference Centers, Marriott Vacation Club International, Autograph Collection, The Ritz-Carlton, Atlantis, BVLGARI, or EDITION.

  3. The guarantee does not apply to the following rate types:
    • Rates that are not publicly available, such as negotiated corporate or group rates.
    • Qualified discount rates including but not limited to Government/Military, Marriott Senior Rate, and rates made available exclusively to Rewards Members and other loyalty programs maintained by Marriott hotels.
    • Rates that require a paid membership in a club or other organization, approved by Marriott for the discounted rates, such as AAA.
    • Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
    • Package or group add-on rates that extend the length of a stay.
    • Rates negotiated for stays extending beyond 30 nights.
    • Rates that are available on auction Web sites
    • Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
    • Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.

  4. The Marriott rate and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.

  5. Marriott will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.

  6. When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate to be eligible for the guarantee.

  7. The Comparison Rate must be reservable by the general public and be verifiable by Marriott. If the Comparison Rate is offered through a Marriott channel, you must reserve that rate to qualify for the guarantee. Marriott will not charge a cancellation fee. If the Comparison Rate is reserved through a non-Marriott channel, Marriott is not responsible for any fees or other costs incurred due to cancellation of a reservation.

  8. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Marriott validates the claim. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Marriott may deny claims where the difference between the comparison rate and the rate on the Marriott reservation channel is less than $1 USD.

  9. Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored. Comparison Rates applicable to a multi-day stay will not be honored if the total room cost of the stay is the same or greater than the total room cost through a Marriott channel.

  10. Void where prohibited by law. Marriott reserves the right to modify or cancel the guarantee at any time without prior notice.
  • If you have any questions about Marriott's Look No Further Best Rate Guarantee, please contact us via email or call toll-free from within the USA, Puerto Rico, US Virgin Islands or Canada at 800-771-LOOK (5665). If you are dialing from outside those areas, you can call collect at [International Dialing code] + 402 + 548-3575.