Marriott Rewards® Platinum Elite Benefits
As a Marriott Rewards® member, you’ve earned more than points. You’ve earned the recognition you so richly deserve at over 3,600 Marriott® brand locations worldwide. And you’ve earned the privileges and benefits that celebrate your travel life – from accommodating your bedding preferences to offering conveniences like eFolio billing to speed you on your way. You also have the opportunity to earn and redeem points for stays at The Ritz-Carlton®, where your membership will be recognized at participating locations throughout the world.
When you achieve Platinum Elite membership, you’ll step up to a new level of privileges that include:
Before your stay
Elite Reservation Line
As a Platinum Elite member, you can make reservations or request redemption stays and reward certificates through an exclusive toll-free reservations number 24 hours a day, 7 days a week. Call 800-399-4229. Click here for numbers outside the U.S. and Canada.Exclusive Guest Services Line
Guest Services representatives are ready to assist you with all of your membership needs. Call your exclusive Elite Guest Services toll-free number, 800-321-7396, between 8:15 a.m. and9 p.m., EST. Click here for numbers outside the U.S. and Canada.
Ultimate Reservation Guarantee
If for some reason we are unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand. Learn moreExclusive Elite Offers
Exclusive Elite-member savings and offers are sent to you throughout the year.48-Hour Guaranteed Availability
Traveling on short notice? We guarantee you'll always have a room for any paid stay. Just make a reservation at least 48 hours before arrival at any of our 3,600 participating hotels (Excluding Marriott Vacation Club. At Residence Inn and TownePlace Suites, applies to Studios only.) This offer may not be available during certain limited dates or special events, so be sure to check on this when you book.During Your Stay
50% Bonus on Marriott Rewards Points
Platinum Elite members who choose to earn points are credited with a 50% bonus on base points earned during stays at our 3,600 hotels in the Marriott family of brands.Priority Late Checkout
Travel schedules can be unpredictable, so we offer you priority late checkout. Simply call the front desk the morning of your check out, and let us know your planned departure time. Late checkout is based on availability and offered at all participating Marriott hotels, except resorts and Marriott Vacation Club.Marriott Gift Shop Discount
Your Elite membership lets you give--and receive--great gifts. Simply present your Elite membership card at participating Marriott-operated and managed gift shops, and get a 10% discount. (At participating EDITIONSM hotels and The Ritz-Carlton, discount applies to logo-merchandise only.)Weekend Discount
Getting away for the weekend gets you more than just an escape. Enjoy a 10% discount on regular rates for your Friday and Saturday night stays at participating Courtyard® and SpringHill Suites® locations.Free Internet Access
As a Platinum Elite member, you get free Internet access across all Marriott brands, including The Ritz-Carlton, JW Marriott® Hotels, Autograph CollectionSM, Renaissance® Hotels, AC Hotels by Marriott®, Marriott Hotels & Resorts®, Gaylord Hotels®, and Courtyard (outside the U.S. and Canada only), making it easy to stay connected. (Not available in meeting rooms.)Room Upgrade
For Platinum Elite members the best way is up! Based on room availability at check-in and limited to a Member's personal guestroom, we’ll do our best to upgrade your room. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel. See terms and conditions for details.Guaranteed Room Type
When making a reservation, be sure to note both your Marriott Rewards membership number and room/bed preferences. At locations throughout the U.S. and Canada, we'll always honor your bed type request. Outside U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary. Learn moreGuaranteed Lounge Access/Free Breakfast
Help yourself to light snacks, beverages and complimentary continental breakfast in our Concierge/Executive/Club Lounge at participating JW Marriott Hotels, the Autograph Collection, Renaissance Hotels and Marriott Hotels & Resorts. If your hotel doesn’t have a Concierge/Executive/Club Lounge, we invite you to enjoy complimentary continental breakfast on your weekday stays. Outside the U.S. and Canada, you are entitled to continental breakfast 7 days a week. (Not available at resort locations.) Learn moreFree Local Phone
Stay connected with free unlimited local phone calls to any U.S. or Canada destination when you stay at participating JW Marriott Hotels, the Autograph Collection, Renaissance Hotels, Marriott Hotels & Resorts, Gaylord Hotels, Courtyard, SpringHill Suites and Fairfield Inn & Suites® locations in the U.S. and Canada.Free Local Fax
Stay connected with free faxes (up to 15 pages per day) to any U.S. or Canada destination when you stay at participating Courtyard, SpringHill Suites and Fairfield Inn & Suites locations in the U.S. and Canada.Discounted Long Distance Phone Calls
Unlimited long distance calls are available at participating JW Marriott®, Autograph Collection, Renaissance® Hotels, Marriott Hotels & Resorts®, and Gaylord Hotels® locations in the U.S. and Canada for a flat rate.Hertz® #1 Gold Membership
You’re invited to take advantage of a complimentary 1-year membership with Hertz®.Learn more
Guaranteed Platinum Arrival Gift
Get more when you check in. As a Platinum member, you’ll receive a special gift upon arrival at all participating hotels, offering you a choice of an amenity gift or bonus points. (Amenity gift not available at The Ritz-Carlton, EDITION and Marriott Vacation Club locations.)Learn more
After Your Stay
Elite-Only Rewards
Elite members enjoy exclusive reward redemption options. Sign in to view and book your Elite-only rewards.Customized Rewards
The sky’s the limit when it comes to using your Marriott Rewards points. Whether it’s custom merchandise or access to special events, we’ll help you make the most of your points. Learn more
Related Links
Platinum Phone Lines
For use in Europe:
Reservations & Customer
Support:
00800 443 72000
Marriott Regional telephone reservations
Marriott Customer support